Scaffolding blocking signal

[kelpie47]

Hi

My Sky dish is blocked by scaffolding as we are having a new roof fitted. Is there anyway to tell Sky Q to use broadband rather than the dish? Or do we just have to sit it out? 
Thanks 

Pat

[SlenderRobert · Accepted solution]

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@kelpie47 wrote:

Hi

My Sky dish is blocked by scaffolding as we are having a new roof fitted. Is there anyway to tell Sky Q to use broadband rather than the dish? Or do we just have to sit it out? 
Thanks 

Pat

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Sky Q cannot receive live channels via broadband alone - you'd need a Sky Stream puck for that, but you can't have both services running simultaneously. 

You could always pay to have your dish temporarily relocated whilst the work is ongoing then again to put it back when the work is done. Expensive but possible. 

[Daniel0210]

@kelpie47 

Other than arranging a possible dish move that's it I'm afraid. Sky will charge about £65 each time. If you contact an independent satellite installer get a quote first. 

[kelpie47]

Thanks, folks. I had a feeling that would be the answer but thought it worth checking anyway. I'll just keep fingers crossed the work doesn't take too long. Cheers. 

[CBMan1]

It is a shame that Sky are not flexible enough to allow temporary use of Pucks to overcome short term issues such as this. It is much quicker to get set up with a puck than move a dish

[BenJoBanjo]

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@CBMan1 wrote:

It is a shame that Sky are not flexible enough to allow temporary use of Pucks to overcome short term issues such as this. It is much quicker to get set up with a puck than move a dish

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It doesn't work like that because Q and Stream are entirely different systems with different pricing structures. Sky's billing systems simply can't cope with a customer having both, even if temporary. 

If you really must have Sky channels then you can always just subscribe to NOW TV on a month by month basis for the duration of any building work. Most of the other free-to-air content can be streamed live and on demand via the apps built in to most smart TVs anyway.