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Discussion topic: Scaffold

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This message was authored by Dazzy19 This message was authored by: Dazzy19

Scaffold

Hi I have scaffolding erected at the house. This is causing severe mental distress due to lack of tv signal. Please can someone advise what I can do


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This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Scaffold

Posted by a Superuser, not a Sky employee. Find out more

@Dazzy19 wrote:

Thanks, don't suppose anyone knows how long before it locks?


No set period - it depends partly on when it last got it's authorisation - anything from a day or 2 to a couple of weeks or more I think

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Scaffold

Posted by a Superuser, not a Sky employee. Find out more

@Dazzy19 

You could call Sky or an independent satellite installation company and ask them to move it providing there is an alternative location. Sky will charge £65 for this. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by nigea99 This message was authored by: nigea99

Re: Scaffold

Posted by a Superuser, not a Sky employee. Find out more

hi @Dazzy19 

 

I know it is not quite the same but if you have a tablet, smart phone or laptop you can use SKY Go to watch live programmes

Dazzy19
Topic Author
This message was authored by Dazzy19 This message was authored by: Dazzy19

Re: Scaffold

Thanks, for replies. I have called sky, spoke to an advisor who suggested sending an engineer. I clearly explained the issue was scaffolding on at least 2 occasions but she said it would be free. Seems t strange to me. 
my recordings still work at the moment built apparently they might also go aswell. Do you know if this is true? 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Scaffold

Posted by a Superuser, not a Sky employee. Find out more

@Dazzy19 wrote:


my recordings still work at the moment built apparently they might also go aswell. Do you know if this is true? 


Eventually the box will require a subscription confirmation by satellite signal, and without that will refuse to operate at all.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Dazzy19
Topic Author
This message was authored by Dazzy19 This message was authored by: Dazzy19

Re: Scaffold

Thanks, don't suppose anyone knows how long before it locks?

This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: Scaffold

Posted by a Superuser, not a Sky employee. Find out more

@Dazzy19 wrote:

Thanks, don't suppose anyone knows how long before it locks?


No set period - it depends partly on when it last got it's authorisation - anything from a day or 2 to a couple of weeks or more I think

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Scaffold

Posted by a Superuser, not a Sky employee. Find out more

@Dazzy19 

I don't think Sky has ever made that public: we've been told it's now longer than it used to be so as to cope with post-storm periods with high demand for dish realignment and consequent lengthy waits for installer attendance.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Dazzy19
Topic Author
This message was authored by Dazzy19 This message was authored by: Dazzy19

Re: Scaffold

Thanks, well engineer coming Monday. I believe the scaffold will be up for 2 weeks so I'll probably have to pay for relocation in the interim. 

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