Satellite to streamless

[Mark3691]

I know that you can get a streamless package with sky meaning no satellite dish, but can you switch from satellite (sky Q) to streamless?

[SKY1992bf · Accepted solution]

@Mark3691  Yes you can, give sky a call and they will gladly assist you 

[Mark3691]

Do you know where I can find their contact number. It's not easy to navigate on app, as they seem to want you to use hep guides first

[Chodley]

That's not "streamless" by the way, it's all about streaming and even called Sky Stream.

scroll down to "need more help" in the help section of the app and open up that section.

[Daniel0210]

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@Mark3691 wrote:

as they seem to want you to use hep guides first

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@Mark3691 

That's the general idea. 

These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have.

🟣 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[Me134]

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@Chodley wrote:

That's not "streamless" by the way, it's all about streaming and even called Sky Stream.

scroll down to "need more help" in the help section of the app and open up that section.

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That did make chuckle, streamless streaming, the next big breakthrough 🙂

For @Mark3691 check out a couple of threads before switching as there are big differences between the two. @lettice has an interesting thread where they detail their positive switch here:- 

https://helpforum.sky.com/t5/Sky-Stream/My-good-journey-to-Sky-Stream-from-Sky-Q/td-p/4590648

There is also a thread from another superuser which compares the two which is equally important to read, but of course I can't recall the poster and can't find the thread now 😞 Perhaps someone can link it for them?