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Discussion topic: Satellite signal

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This message was authored by Bert9992 This message was authored by: Bert9992

Satellite signal

I have put a mini box in a garden room but am unable to get a satellite signal . I have wifi via an extender but no satellite signal. On my main sky q box it says signal at only 60 and have read up and says should be around 90/100 

Is there anything I can do 

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This message was authored by oldfella This message was authored by: oldfella

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Bert9992 wrote:

I have put a mini box in a garden room but am unable to get a satellite signal . I have wifi via an extender but no satellite signal. On my main sky q box it says signal at only 60 and have read up and says should be around 90/100 

Is there anything I can do 


Hi @Bert9992 

If the WiFi extender is not a Sky Q WiFi booster then it's no good to connect a mini. Using WiFi they will not connect to 3rd party boosters

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bert9992   Your WiFi extender doesn't play any part with Sky Q. The Mini box needs to connect to the Main Sky Q Mesh, that is the Main box. Best solution is Ethernet from Main to Mini. The signal strength/quality plays no part in your issue. Note, the only value that matters is the Signal quality, you can ignore the strength.

Bert9992
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This message was authored by Bert9992 This message was authored by: Bert9992

Re: Satellite signal

Ok thank you 

What do I need to get to push the satellite signal. WiFi extender is mainly for the tv itself 

Thank you

This message was authored by oldfella This message was authored by: oldfella

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Bert9992 wrote:

Ok thank you 

What do I need to get to push the satellite signal. WiFi extender is mainly for the tv itself 

Thank you


Hi @Bert9992 

If the garden room is in range of your WiFi then only a Sky Q booster could help connection.  As I'm sure you are aware WiFi can be unpredictable.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Bert9992 wrote:

 

On my main sky q box it says signal at only 60 and have read up and says should be around 90/100 

 


 

Note that's irrelevant to the Mini box issue, because only the main Q box contains satellite tuning circuits. Satellite signal strength is important for main box reception of transmitted content, but a Mini is dependent on WiFi signal broadcast from the main Q box or Sky booster hardware: it has no satellite feed.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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