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Discussion topic: Satellite signal problem

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This message was authored by MOA00 This message was authored by: MOA00

Satellite signal problem

Sky channels work for 5 minutes and then I get the error msg with a blue screen 

" this channel is currently affected by a problem with your satellite signal. For help press ? "

 

Reboot of sky mini box does not help

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Satellite signal problem

Posted by a Superuser, not a Sky employee. Find out more

@MOA00 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chodley This message was authored by: Chodley

Re: Satellite signal problem

Posted by a Superuser, not a Sky employee. Find out more

Does the main box work ok when it does this?

MOA00
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This message was authored by MOA00 This message was authored by: MOA00

Re: Satellite signal problem

Yes 

Channels work for 5 mins and then blue screen with error msg

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