Samsung TV with Sky Q main box taking ages to start up after standby

[Rapo]

This has been going on for a while but getting worse. When I switch TV and SkyQ on from standby the TV comes on saying can't see anything connected after while a white spinning circle then eventually the SKy Q main screen comes up. I've carried out a reset and a software update but still no improvement. Only had this box less than a year 

[oldfella]

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@Rapo wrote:

This has been going on for a while but getting worse. When I switch TV and SkyQ on from standby the TV comes on saying can't see anything connected after while a white spinning circle then eventually the SKy Q main screen comes up. I've carried out a reset and a software update but still no improvement. Only had this box less than a year 

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Hi @Rapo 

Do you have HDMI CEC control switched on in both Q box and TV?

If so you just need to switch on the Q box with a short press on the Q remote Standby and the the TV will switch on by HDMI control

[Rapo]

The TV and Sky Q box both switch on with one press of the standby button on the tv remote. TV comes on instantly looking for the Sky box 

[oldfella]

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@Rapo wrote:

The TV and Sky Q box both switch on with one press of the standby button on the tv remote. TV comes on instantly looking for the Sky box 

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Hi @Rapo 

When you say TV remote I assume you mean the Sky Q remote

[Rapo]

I have been using the Samsung smart remote to switch both on. It's always been that way is that maybe the issue that I should be using the standby on the Sky remote? 

[oldfella]

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@Rapo wrote:

I have been using the Samsung smart remote to switch both on. It's always been that way is that maybe the issue that I should be using the standby on the Sky remote? 

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Yes you should be switching the Q box on with one short press on on the Q remote. @Rapo 

Try that and I'm sure you will find that the Q box will immediately switch on the Television.

Unfortunately the Q box will not turn the Television off when you switch off the Q box with a short press.

However in the latest Q Software Sky made a change so that the Q box will switch off when you switch the Television off.

[Rapo]

Thanks I tried that. One short press on Sky remote the TV comes on the screen is black for 15 seconds then the Sky Home Screen appears. 

[oldfella]

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@Rapo wrote:

Thanks I tried that. One short press on Sky remote the TV comes on the screen is black for 15 seconds then the Sky Home Screen appears. 

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Hi @Rapo 

Does the Samsung have the All in one connect box?

I seem to recall that there has been issues with these and Q in the past.

[Rapo]

No just standard HDMI sockets in the back of the TV

[oldfella]

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@Rapo wrote:

No just standard HDMI sockets in the back of the TV

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Assume you have checked that HDMI control (Samsung Anynet) is turned on in the Samsung?

[Rapo · Accepted solution]

So I unplugged everything and relinked the remote and hey presto seems to be working perfectly. Thanks everyone for your help much appreciated