My sky Q says 1080p can’t get 4K?

[paul58]

Audio visual says 1080p when I want 4K?

[Chodley]

Is this on the main box or a mini?

[nigea99]

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@paul58 wrote:

Audio visual says 1080p when I want 4K?

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Hi @paul58 

Which box do you have?

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

[paul58]

Thanks that's helpful mine is the oldest box had for years can't remember when exactly. Can I get a new box replacement from sky the latest version?

[GD1]

@paul58  You would need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.