Discussion topic: SKy Q box connection repeatedly dropping
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Message posted on 02 Sep 2023 11:20 PM
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SKy Q box connection repeatedly dropping
I'm having issues downloading anything to my Sky Q box. I've gone through numerous network resets and the status screen continually repeats between before my connected and having no connection. This happens every 30 seconds or so.
Every other device in my house works just fine so it must be a Sky issue.
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All Replies
Message posted on 04 Sep 2023 01:02 PM
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Re: SKy Q box connection repeatedly dropping
Hi there @Matt4 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Lisa - Sky Tech Team Expert
Message posted on 06 Sep 2023 01:17 PM
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Re: SKy Q box connection repeatedly dropping
We are still looking to help you @Matt4 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Lisa - Sky Tech Team Expert
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