Hi I have sent equipment back to you returns , I am now getting text saying return’s equipment or yo

[John00000000000]

Hi I have returned equipment, and now I am getting text saying return equipment or you will get charged 

[Laing1]

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@John00000000000 wrote:

Hi I have returned equipment, and now I am getting text saying return equipment or you will get charged 

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@John00000000000 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you @John00000000000 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks