SKY mini box issues

[JD2502]

My Sky mini box is very delayed when watching recorded programmes. Specifically, fast forwarding and rewinding, there's a lag when using these functions and incredibly hard to stop it once in motion. Mini box must be at least 6 years old if not older.  I've reset it numerous times, but I'm not sure what else to try. Any suggestions or a number to speak to the tech dept?  Thanks 

[Daniel0210]

@JD2502 

Try a reboot of the main Sky Q box first, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[JD2502]

Thanks for this @Daniel0210 I'll give it a try and hopefully things will be back to normal.

[JD2502]

Sadly, the reboot didn't work.