This discussion topic has been answered Discussion topic: SKY Returns - Reset Box?
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Message posted on 02 Feb 2025 01:20 PM
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Hi everyone,
My Sky Contract comes to an end tomorrow. Sky said they will send return packaging on 4th February. Do I need to do a factory reset on the box before I return it?
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Message posted on 02 Feb 2025 01:28 PM
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No. There is nothing on there that needs deleting.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 02 Feb 2025 01:28 PM
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No. There is nothing on there that needs deleting.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 02 Feb 2025 01:33 PM
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Re: SKY Returns - Reset Box?
Thanks @Daniel0210. I'll just disconnect everything then.
Message posted on 02 Feb 2025 01:34 PM
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Re: SKY Returns - Reset Box?
@SamuelH6 wrote:
Sky said they will send return packaging on 4th February.
@SamuelH6
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.
If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 02 Feb 2025 01:36 PM
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Re: SKY Returns - Reset Box?
Thanks. It says on my account that packaging will arrive on 4th or thereabouts. In any case if it's not here next week I'll source my own.
Message posted on 01 Aug 2025 11:59 AM
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Re: SKY Returns - Reset Box?
not strictly true I'm afraid. What about passwords for all the 3rd party streaming services - like netflix, prime, iplayer, etc
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