Replacement Q box: No Apps?

[mccormack]

Hi All

Got a replacement Sky Q box and the usual Apps of Netflix/iPlayer, etc are not showing. Do I need to wait a bit (intalled 20 minutes ago?)

[nigea99]

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@mccormack wrote:

Hi All

Got a replacement Sky Q box and the usual Apps of Netflix/iPlayer, etc are not showing. Do I need to wait a bit (intalled 20 minutes ago?)

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hi @mccormack 

Chances are that the software & apps are not fully up to date :

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks

Please note that the step to refresh apps often does not action immediately and may take several hours before it does

[mccormack]

Cheers! I thought I was losing my mind there.....