SKY Q connection issue.

[NickE2]

I have a good friend whose house is currently being almost completely gutted and extended, a 12 month project. She and her wheelchair bound daughter are currently living in the detached annexe which is away from the main house.

In the main house she previously had Sky Q with three Sky Q Mini boxes, all connected and working wirelessly. The main house telephone line is currently disconnected with no internet access. The annexe has a temporary internet connection using a BT 5G connection.

There is also a Cat 5 Ethernet cable between the main house and the annexe. The main Sky Q box is currently powered, connected and working in one room in the main house.

I read that I could directly connect the main Q box with the annexe Mini Q box using the ethernet cable between the main house and the annexe.

I could not get this to work. I have checked the integrity of the ethernet cable and the connection is sound.

I have tried various fixes including turning off wifi in both boxes.

I then had a brainwave, despite no internet, I powered up the BT router, plugged the main box into it and also plugged the annexe Mini box into it. Both boxes acquire a different IP address but, correctly, show no interent.

However, the Mini box just will not connect to the main box.

I have tried rebooting everything, checking the wifi is turned off, etc, etc.

I have spent many hours trying to solve this problem, does anybody have any ideas please?

[SpaceSparkie]

Hi @NickE2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

My Post Has Been Escalated – What Happens Next on Sky Community


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Cardel]

Thanks for escalating this @SpaceSparkie . We’ve sent @NickE2 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.