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Discussion topic: SKY Q UPDATE

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This message was authored by Sheetbag This message was authored by: Sheetbag

SKY Q UPDATE

i get random small annoyances, and have tried to do a manual update.

 

According to settings, an update is available.

 

I click, and it says, UPDATING.

 

WAIT UNTIL FINISH, AND TURN OFF.

 

I do all that, and follow the rules precisely

 

If I go back, and check again, it still says, update available, and the same issues occur

 

Issues....

  • No schedule
  • Recordings for same program and series, show separately in recordings list.

Apparently this is prime, do an update stuff, but it doesn't solve it ... Or update isnt updating.

 

Mac
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This message was authored by oldfella This message was authored by: oldfella

Re: SKY Q UPDATE

Posted by a Superuser, not a Sky employee. Find out more

@Sheetbag wrote:

i get random small annoyances, and have tried to do a manual update.

 

According to settings, an update is available.

I click, and it says, UPDATING.

WAIT UNTIL FINISH, AND TURN OFF.

I do all that, and follow the rules precisely

If I go back, and check again, it still says, update available, and the same issues occur

Issues....

  • No schedule
  • Recordings for same program and series, show separately in recordings list.

Apparently this is prime, do an update stuff, but it doesn't solve it ... Or update isnt updating.


Hi @Sheetbag 

The message does not say update available.

It says Update with the latest software.

This is the message even when it is on the latest version.

 

Forcing a manual update when already on the latest doesn't refresh the Software and it just does an extended reboot.

This message was authored by lettice This message was authored by: lettice

Re: SKY Q UPDATE

Posted by a Superuser, not a Sky employee. Find out more

As above, re that message.

The current Sky Q firmware is 

Q210.000.6.03L

To check which Sky box you have and it's firmware version;

  1. Press Home on your Sky Q remote.
  2. Select Settings followed by System info.
  3. Check your Hardware version and use the table below to see which type of Sky Q box you have.

All detailed in this Sky help article;

https://www.sky.com/help/articles/sky-software-updates

 

As for your recording problems, follow the advice here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

 

- - - - - - - -
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Sheetbag
Topic Author
This message was authored by Sheetbag This message was authored by: Sheetbag

Re: SKY Q UPDATE

Screenshot_20230413_113937_Samsung Internet.jpg

 and then we go around in circles!

 

That's from clicking your link.

Mac
This message was authored by nigea99 This message was authored by: nigea99

Re: SKY Q UPDATE

Posted by a Superuser, not a Sky employee. Find out more

@Sheetbag  what version does your box currently have ?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: SKY Q UPDATE

Posted by a Superuser, not a Sky employee. Find out more

@Sheetbag wrote:

 

Issues....

  • No schedule
  • Recordings for same program and series, show separately in recordings list.

Those are issues known by Sky to be affecting some subscribers, but this doesn't mean they are resolved by any current firmware release.  Repeatedly running the manual update process just causes the box to restart each time.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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