Rios Pazos

[Lorraine73]

My screen is advising me that to use any service I need to upgrade my subscription but I pay a subscription which includes sports. It's not showing any of my recordings or access to apps.

[Daniel0210]

@Lorraine73 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button