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Discussion topic: Sky q mini box on a differnt ip address

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This message was authored by Andy106609 This message was authored by: Andy106609

Sky q mini box on a differnt ip address

When purchasing this package I got a multi screen package with a mini box and asked if this could be used on a separate WiFi ip address as my parents who live in an anex have a separate Internet provider and was told this could be done but the box will not work any ideas or did sky give me bad information

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini box on a differnt ip address

Posted by a Superuser, not a Sky employee. Find out more

@Andy106609 wrote:

When purchasing this package I got a multi screen package with a mini box and asked if this could be used on a separate WiFi ip address as my parents who live in an anex have a separate Internet provider and was told this could be done but the box will not work any ideas or did sky give me bad information


Bad information I'm afraid @Andy106609 

The mini must be connected (by WPS or Ethernet) to the main Q box.   If you have Sky broadband then the mini can connect to the same Sky router as the Q box.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky q mini box on a differnt ip address

Posted by a Superuser, not a Sky employee. Find out more

@Andy106609 wrote:

When purchasing this package I got a multi screen package with a mini box and asked if this could be used on a separate WiFi ip address as my parents who live in an anex have a separate Internet provider and was told this could be done but the box will not work any ideas or did sky give me bad information


Bad information but it may depend on how the question was asked - a 'separate Wifi IP address' without qualification is ambiguous imho.  (If they were clearly told is was a separate dwelling then they should have immediately said it's not allowed)

I am just another Sky customer and my views are my own
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky q mini box on a differnt ip address

Posted by a Superuser, not a Sky employee. Find out more

@Andy106609 wrote:

 asked if this could be used on a separate WiFi ip address

 

By definition each individual client device on a domestic network must have 'a separate (WiFi) ip address' or the network itself cannot  function: that's fundamentally how TCP/IP works.

 

as my parents who live in an anex have a separate Internet provider

 

That would result in a different public IP address and (probably) different gateway address and internal IP range allocated by DHCP: this is not the same thing as 'a separate WiFi ip address'.

 

and was told this could be done but the box will not work any ideas or did sky give me bad information

 

It seems like both sides of the conversation were somewhat confused, and so an inaccurate conclusion was reached.  Any associated Mini box has to be on the same logical network as its main Q box.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky q mini box on a differnt ip address

Posted by a Superuser, not a Sky employee. Find out more

@Andy106609 

 

I'd observe it's not impossible to get a Mini to function in that environment, but there would have to be a wireless or cabled network link between the buildings and a degree of manual IP configuration.  Note that linking the buildings could potentially eliminate the need for one of the internet connections anyway, which would simplify things considerably.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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