20 Mar 2023 02:18 PM
I'm downgrading my package from sky q to just the broadband they have sent me packaging to send all items back including the broadband hub but have no heard if I im getting a new hub or do I just keep it?
20 Mar 2023 02:27 PM
Hello,
I hope you're having a wonderful day! I'd honestly recommend giving Sky a call as there might be some confusion with your request. You can find the contact number here
I hope this helps.
Thanks and have an amazing rest of your day! 🙂
20 Mar 2023 02:29 PM
Posted by a Superuser, not a Sky employee. Find out more@Chelsea++l+wUnfortunately these messages are usually generic, I would hold on to your hub unless you are sent a new one but send back the rest of your Q equipment.
https://www.sky.com/help/articles/return-or-recycle-sky-equipment
20 Mar 2023 02:34 PM
Posted by a Superuser, not a Sky employee. Find out moreI agree with @bob1234 and just as importantly keep your proof of posting very safe and indefinitely as Unipart, who handle the returns, are not the most organised.
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