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Discussion topic: Returns

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This message was authored by Chelsea++l+w This message was authored by: Chelsea++l+w

Returns

I'm downgrading my package from sky q to just the broadband they have sent me packaging to send all items back including the broadband hub but have no heard if I im getting a new hub or do I just keep it?

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This message was authored by owenx12 This message was authored by: owenx12

Re: Returns

Hello,

 

I hope you're having a wonderful day! I'd honestly recommend giving Sky a call as there might be some confusion with your request. You can find the contact number here 

 

I hope this helps.

 

Thanks and have an amazing rest of your day! 🙂

TV: Sky Stream puck connected to a Samsung UE50AU7100 using a Virgin Media Gig1 Broadband connection
Phone: iPhone 15 Pro (Natural Titanium) paired with Apple Watch Series 8 Cellular (Midnight)
This message was authored by bob1234 This message was authored by: bob1234

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Chelsea++l+wUnfortunately these messages are usually generic, I would hold on to your hub unless you are sent a new one but send back the rest of your Q equipment.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Chelsea++l+w 

I agree with @bob1234 and just as importantly keep your proof of posting very safe and indefinitely as Unipart, who handle the returns, are not the most organised. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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