Returns

[Chelsea++l+w]

I'm downgrading my package from sky q to just the broadband they have sent me packaging to send all items back including the broadband hub but have no heard if I im getting a new hub or do I just keep it?

[owenx12]

Hello,

I hope you're having a wonderful day! I'd honestly recommend giving Sky a call as there might be some confusion with your request. You can find the contact number here 

I hope this helps.

Thanks and have an amazing rest of your day! 🙂

[bob1234]

@Chelsea++l+wUnfortunately these messages are usually generic, I would hold on to your hub unless you are sent a new one but send back the rest of your Q equipment.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

[Daniel0210]

@Chelsea++l+w 

I agree with @bob1234 and just as importantly keep your proof of posting very safe and indefinitely as Unipart, who handle the returns, are not the most organised.