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Discussion topic: Returns Parcel

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This message was authored by jp2003 This message was authored by: jp2003

Returns Parcel

Hi, I returned my Sky Q main box and minibox in one parcel at the Post Office on 5th April.

 

Unfortunately the tracking info shows no update since the 6th April. All it says is 'we've got it' (Royal Mail).

 

On My Sky I've had two red warnings to return the equipment by a certain date. One for the minibox and one for the main box. The warning for the minibox dissaperaed after a few days but the warning for the main box remains. 

 

Given how unreliable Royal Mail have become of late I am unsure if this means the parcel has been delivered and Sky have only acknowledged 1 box has been returned, even though I've returned 2. 

 

Can anybody on here help me or do I need to ring up?

 

Thanks. 

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This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Returns Parcel

@jp2003 

 

If you can provide the tracking number to Sky on the phone they should be able to mark it as returned so you don't get charged.

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My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
jp2003
Topic Author
This message was authored by jp2003 This message was authored by: jp2003

Re: Returns Parcel

thanks i'll give them a call 🙂

This message was authored by lettice This message was authored by: lettice

Re: Returns Parcel

Posted by a Superuser, not a Sky employee. Find out more

Save you calling Sky, the Sky messaging team can do this for you.


I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Returns Parcel

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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