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Discussion topic: Can’t find sky’s remote plus can’t download sky+ app

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This message was authored by TitiA This message was authored by: TitiA

Can’t find sky’s remote plus can’t download sky+ app

Misplaced sky Q remote. Instructions on how to find remote by pressing the skyQ bottom doesn't work. Also tried to down app (so I can use my phone as a remote control) but Apple Store doesn't have sky+ app 


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This message was authored by best+of+the+best This message was authored by: best+of+the+best Answer

Re: Can’t find sky’s remote plus can’t download sky+ app

Posted by a Superuser, not a Sky employee. Find out more

@TitiA wrote:

Misplaced sky Q remote. Instructions on how to find remote by pressing the skyQ bottom doesn't work. Also tried to down app (so I can use my phone as a remote control) but Apple Store doesn't have sky+ app 


Hi @TitiA When Sky Q first came out  you could  use the Sky + app with  but only for remote record and remote downloads the remote control feature via the Sky + app didn't work with the  Sky Q box 

Also this post will explain why the Sky+ app is unavailable 

https://helpforum.sky.com/t5/Online-Apps-Email/Sky-app-no-longer-supported-from-May-2023/ba-p/425401...

 

And this link to Find your Sky Q remote

https://www.sky.com/help/articles/using-sky-q-remote

 

There are plenty of apps out there that allow you to control your Sky Q box with you phone some are free some are not

Depending on your original tv remote these also allow you to operate your Sky Q box

My LG Magic Remote which is a bluetooth remote allows me to operate my Sky Q box with the buttons on my LG magic remote and some degree of voice control.

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This message was authored by best+of+the+best This message was authored by: best+of+the+best Answer

Re: Can’t find sky’s remote plus can’t download sky+ app

Posted by a Superuser, not a Sky employee. Find out more

@TitiA wrote:

Misplaced sky Q remote. Instructions on how to find remote by pressing the skyQ bottom doesn't work. Also tried to down app (so I can use my phone as a remote control) but Apple Store doesn't have sky+ app 


Hi @TitiA When Sky Q first came out  you could  use the Sky + app with  but only for remote record and remote downloads the remote control feature via the Sky + app didn't work with the  Sky Q box 

Also this post will explain why the Sky+ app is unavailable 

https://helpforum.sky.com/t5/Online-Apps-Email/Sky-app-no-longer-supported-from-May-2023/ba-p/425401...

 

And this link to Find your Sky Q remote

https://www.sky.com/help/articles/using-sky-q-remote

 

There are plenty of apps out there that allow you to control your Sky Q box with you phone some are free some are not

Depending on your original tv remote these also allow you to operate your Sky Q box

My LG Magic Remote which is a bluetooth remote allows me to operate my Sky Q box with the buttons on my LG magic remote and some degree of voice control.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can’t find sky’s remote plus can’t download sky+ app

Posted by a Superuser, not a Sky employee. Find out more

@TitiA 

In addition, the 'find my remote' only works on the main box, not on a mini box if that's the remote you've misplaced.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
TitiA
Topic Author
This message was authored by TitiA This message was authored by: TitiA

Re: Can’t find sky’s remote plus can’t download sky+ app

@Daniel0210 

Many thanks for your response. Helpful to know the sky+ app doesn't work on SkyQ boxes. The remote has now been found (in a place I had looked at at least 4 times previously 🤦🏾‍♀️

 

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