Discussion topic: Returning sky q box

This message was authored by: 23+springwell · ‎11 Jul 2023

I have posted the sky Q box back today and have proof of postage but this will not be back with you by 12.7.23 as requested in your email.

This message was authored by: Tim+Adams · ‎11 Jul 2023

Hi @23+springwell

Please keep the proof of posting safe as you may need it to show Sky.

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

This message was authored by: Daniel0210 · ‎11 Jul 2023

@23+springwell

We understand Unipart, who handle the returns, are taking at least two weeks to process the equipment. As @Tim+Adams has stated keep the proof of posting safe and indefinitely. It's likely Sky will charge you non return fees as it appears you are late in returning them but if that happens post again on this thread in a couple of weeks and we can hopefully get you some help on here in getting the fees reimbursed.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Returning sky q box

Returning sky q box

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