Returning sky box

[M-Owen]

We live on a caravan park and our address for our sky package is this address. However because its a "holiday" park we cannot accept post and therefore we have not received our boxes to return the equipment. We have a different address you can send it too but I can't get hold of anyone to sort this! 😒😒

[Daniel0210]

@M-Owen 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], but to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Dawn20]

I cancelled all of my subscriptions in January 24. I had Sky Q, Internet and a Mini box. I have received and returned the Mini box, but when I call about the return package for the Sky Q, Booster and Modem, I am told that they have sent this twice, but nothing has been received. So they are now telling me to get a box, tape and return all at my cost otherwise I will be charged.... Is this right???? 

[Daniel0210]

@Dawn20 

There is no cost!

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Paulabyles]

Was told that I would receive packaging to send sky and Q box back

[Daniel0210]

@Paulabyles 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.