03 Dec 2023 01:45 PM
We've had sky glass installed last week and have been told that we need to return the old sky Q equipment. I haven't received any packaging to do this. Please can you let me know when this will arrive or if there is any other way I can return it. Thanks
03 Dec 2023 01:48 PMPosted by a Superuser, not a Sky employee. Find out more
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
Note: As youve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.
03 Dec 2023 01:52 PM
Thank you. We have moved to sky glass so I'll wait 5-6 weeks for the packaging. I was concerned as they said if it was not returned in about a month that they would charge us for it.
03 Dec 2023 01:54 PMPosted by a Superuser, not a Sky employee. Find out more
Returns are apparently taking 2+ weeks to be processed by Unipart but the most important thing is to keep your proof of posting indefinitely.
No problem. Browse or search to find help, or start a new discussion on Community.
Search Sky Community
Start a new discussion
On average, new discussions are replied to by our users within 90 minutesNew Discussion