Returning old device

[Allen6]

Hi I have received a text to say I will be charged if I don't return my old broadband box, I don't remember receiving a returns label or bag to put it in can you please send this to me. my name is Allen Stock and  my postcode is  house number 

[Tom-W19]

Hi @Allen6 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Allen6 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Peter+OBrien]

I am trying to return my router but I cannot find the order number to put on the An Post website so that I can print a label and return to Sky.

I am losing the will to live with the AI chat bod

[Peter+OBrien]

Ok I found it tks