Hello. I have received an email stating that I need to return my Sky Q 1TB UHD equipment and failure to do so will result in a £115 charge. I spoke to Mark from your team a couple of months ago as I was still being charged for a service which I wasn't using. I cancelled my subscription with Sky many months ago, and returned my equipment to you, but one of the subscriptions remained ongoing, of which I was unaware. I advised Mark of this, and he cancelled the final subscription. He advised me that I would probably receive a bill from Sky (with you not realising that the equipment had already been returned), but he said that I had to provide you with the reference he gave me on the call -[content remolved], and that this oversight and bill for non-return would be swayed. As stated, the eqiupment was returned to you many months ago, and if you check your dates of cancellation on my account, then this will be made clear.
Moderator note: personally identifiable information removed
