Discussion topic: Re: Returning my equipment

This message was authored by Lachezar This message was authored by: Lachezar

Re: Returning my equipment

Hi I don't have return label in the box , please send again.



All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning my equipment

Posted by a Superuser, not a Sky employee. Find out more

You aren’t addressing Sky Customer Services here. This is mainly a forum where customers help other customers so Sky won’t automatically contact you based on your post.

Providing you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion