Returning equipment

[bcie]

I keep getting requests to return my sky Q boxes. I am still using them and paying for them. I keep calling and when they check they say they will sort it but I still get messages.

[Chodley]

Escalated to Sky. Look out for a blue & res chat bubble when they pick it up.

[Lisa-P1987]

Thanks for escalating this. We’ve sent bcie an invite to chat.

[bcie]

I have contacted by telephone and requestes they resolve this. Don't  rate this service when I have to sit and wait or keep returning to await a response. Thank You.

[Daniel0210]

@bcie 

That's how the escalation process works. When an invite is sent, as in your case on the 27th, you have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[bcie]

I did that, but every time I went on I got fed up of waiting. Hopefully they will now resolve the issue now I have contacted them by phone, and stop asking me to return equipment to avoid charges, that  I am using and PAYING for.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @bcie.

[Chodley]

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@bcie wrote:

I did that, but every time I went on I got fed up of waiting. Hopefully they will now resolve the issue now I have contacted them by phone, and stop asking me to return equipment to avoid charges, that  I am using and PAYING for.

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Eh? You said you'd already contacted them by phone in the opening post, and they kept saying they'd resolve it but had not.