Sky Q remote now wont control TV volume

[buts1982]

My remote has always controlled the TV volume no issue.

now its stopped working. Wont pick up from all the 23 panasonic settings, also tried vestel as recommended to no avail.

also reset the box and stilll not controlling the volume.

previously worked fine for years.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147