Returning equipment

[caesarome]

@JRB211 

You are talking to other customers here but we might be able to get you some help in sorting this so do you have proof of posting ?

[JRB211]

It was placed in a royal mail parcel drop box  which do not give receipts , i watched the van pick up the parcel so saw it go into the system .  After 20 yrs with them  paying over a 100 a month   its a joke  now wanting another 100 quid for a parcel that has been lost in the system 

[Daniel0210]

---

@JRB211 wrote:

Tried to contact but no one wants to know .......

---

@JRB211 

When you say no one wants to know have you spoken to an agent on the phone and they've declined to remove the non return fee or you haven't got through on the phone? 

[JRB211]

Can't get through to anyone , will have to persist i guess

[Daniel0210]

@JRB211 

To see if they can help you I’ve escalated your post to Sky and the Messaging Team should contact you later. Without you having proof of posting any cancellation of non return fees will be at Skys discretion. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @JRB211 to chat.

[JRB211]

Message sent thanks  for help ,hopefully get it sorted now 

[JRB211]

Sorted , thanks to all , had not been scanned correctly apparently 

[Marting4]

Hi, 

sky keep sending me emails saying I need to return a piece of equipment I've already returned. I have postage proof with weight of parcel etc 

[lettice]

@Marting4 

The Sky community messaging team can help you with this.

Have your proof of posting and the like ready if you have it.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Marting4 to chat.