Refund of credit due on account

[Jamesc5]

Hi looking for some help. I left sky a few months back and I have a £71 odds credit on my account. How can I get this refunded back to my account any one know? I still have my old DD details that I used to use saved onto my account.. Thanks in advance for any help

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyq/message-id/669820

[Jamesc5]

Great lettice 

Thanks for your help 

James 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Jamesc5 to chat.

[blimblom]

HI,

I have the same issue, I left the TV element a while back and still have £23 credit, and can't work out how to get in touch to sort it

Thanks 

[Daniel0210]

@blimblom 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We’re hopeful it’ll be available again sometime this week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in.

Alternatively post back on this thread later this week or next week and we may be able to help you further.