I need to return some equipment back until 14th of July , I had a message on 4th of July saying that I've been sent a prepaid packaging for that but I haven' got it yet, I am just wondering if it was lost or send it to a wrong adress.
Posted by a Superuser, not a Sky employee. Find out more
@Costelini So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.
Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
