Returning Sky Hub

[PhoenixJack]

Hi, I returned my old Sky broadband hub as requested using Royal Mail collection. I have proof of postage for 27/3/23 but have received numerous text messages and emails to say Sky have not received it. I do not want to be charged as I followed all instructions as soon as the pre paid packaging was received. Thanks

[nigea99 · Accepted solution]

hi @PhoenixJack 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[PhoenixJack]

Thanks, much appreciated

[Lisa-P1987]

Thanks for escalating this. We’ve sent PhoenixJack an invite to chat.