Returned sky equipment

[Staceymay88]

Hi, 

I sent my sky equipment back and have proof. But I keep getting reminders. Help I can't afford to be charged! 

[Laing1]

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@Staceymay88 wrote:

Hi, 

I sent my sky equipment back and have proof. But I keep getting reminders. Help I can't afford to be charged! 

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@Staceymay88 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Doc5907]

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@Staceymay88 wrote:

Hi, 

I sent my sky equipment back and have proof. But I keep getting reminders. Help I can't afford to be charged! 

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Edit: Repeated

[Tom-W19]

Thanks for escalating. We've sent an invite to @Staceymay88.

[Greenfingers001]

Update:

Spoke with @Staceymay88 and resolved issue

Thanks again for the escalation have a great day 🙂

[Staceymay88]

Please can you get back in contact. I've had a message this morning to say I've been charged! You assured me this was sorted!!! 😭😢 I can't afford it! 

[Staceymay88]

@Greenfingers001 help! 

[Laing1]

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@Staceymay88 wrote:

Please can you get back in contact. I've had a message this morning to say I've been charged! You assured me this was sorted!!! 😭😢 I can't afford it! 

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@Staceymay88 I have ere-scalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Staceymay88.

[Lisa-P1987]

Update - we spoke to @Staceymay88 and confirm the billing 🙂

[SuzanneCF]

I am having exactly the same issue. I have returned my SkyQ box, it has been delivered to Sky according to the tracking but I'm getting reminders. I do not want to be charged and I'm leaving the country soon so won't be able to call Sky.

[Daniel0210]

@SuzanneCF 
Have you kept your proof of posting / tracking information?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[SuzanneCF]

I kept the tracking receipt until it said it had been delivered and then binned it but I do have a screen shot of the Royal Mail app showing the tracking number and that it was delivered on 25 October.

[Daniel0210]

@SuzanneCF 

Probably hasn't been processed yet but to see it they can help you I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to SuzanneCF.