Returned sky box not received

[MIngham]

I returned by sky box 17th october (almost 3 weeks ago) and recieved confirmation from Sky that it was with their courier. 

However, I have just recieved a message from Sky threatening to charge me if I don't return my box.. 

[Daniel0210]

@MIngham 

Have you kept your proof of posting or the confirmation it was with a courier? 

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.