Returned equipment but still getting emails/texts

[Daniel0210]

@Nickydtay 

To see if they can provide an update I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Nickydtay an invite to chat.

[Jane132]

Hi, I am having the same problem, can you help?

[lettice]

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@Jane132 wrote:

Hi, I am having the same problem, can you help?

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Just to be clear.

How long ago did you return your Sky Q equipment and have you now started to get text and emails for non return?

Did you keep the proof of posting?

[Jane132]

Hi, I posted it out the week of the 28th, I had the 1st text on the 5th november then another on Monday.  I posted it via the form and out account details in the boxes. Sorry no, my partner threw it away about a week ago 

[caesarome]

@Jane132 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jane132.