Returned equipment but still getting emails/texts

[Daniel0210]

@Gulseven 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Gulseven 

Now escalated. 

[Gulseven]

Thank you!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gulseven.

[Gulseven]

Hi I have escalated this through here, spoke to an wmployee briefly. Explained I have receipts clearly showing I returned the Sky equipment and yet this morning I received a text to say I have been charged as the equipment was not sent back. I do not know what more I am supposed to this. This now feels like a scam! PLEASE HELP!

[caesarome]

@Gulseven 

I have escalated your post again to Sky so same as before, look out for the chat bubble.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gulseven.