Returned equipment and still receiving messages asking to return

[RamonBar]

I have received sms and email about not returning equipment but was sent weeks ago and have message to prove it.

[Ecosse]

You'll need to contact Sky, go to this link: https://www.sky.com/help/home

Scroll to the very bottom of the page and now select the Need More Help dropdown, this will lead to a phone contact.

Ignore the automated messages, just wait for an advisor

Good luck.

[caesarome]

@RamonBar 

You might not need to call Sky as we can arrange some help for you via here so doyou have iethr proof of posting or an email from Sky thanking you from returning it or even both ?

[oldfella]

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@RamonBar wrote:

I have received sms and email about not returning equipment but was sent weeks ago and have message to prove it.

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Hi @RamonBar 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to RamonBar.

[Greenfingers001]

Thanks for chatting to us @RamonBar . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks