Returned box not received by sky

[Karen5551]

Hi

I have returned my sky box on the 23/08/23 as I had a new router installed but sky have text me twice to say they haven't received the item and want to charge me £80. I have the proof of postage, I have been unsuccessful in being about to speak to someone about the issue. 

[nigea99]

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@Karen5551 wrote:

Hi

I have returned my sky box on the 23/08/23 as I had a new router installed but sky have text me twice to say they haven't received the item and want to charge me £80. I have the proof of postage, I have been unsuccessful in being about to speak to someone about the issue. 

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hi @Karen5551 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings  to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Karen5551.

[Lisa-P1987]

Update - spoken to @Karen5551 and after checks, we have removed the request for payment. 🙂