Discussion topic: None sky broadband won’t connect to sky

This message was authored by: Dan241 · ‎30 Sep 2023

so I have gone with fibre-optic broadband because Sky couldn't provide a decent enough Internet connection. I'm now having a problem with Sky, not finding the new router

This message was authored by: GD1 · ‎30 Sep 2023

@Dan241 Do Sky provide your broadband at all? As your posts suggest they don't.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Dan241 · ‎30 Sep 2023

No, my broadband is not Sky

This message was authored by: oldfella · ‎30 Sep 2023

@Dan241 wrote:

No, my broadband is not Sky

Hi @Dan241

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.

As you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Discussion topic: None sky broadband won’t connect to sky

None sky broadband won’t connect to sky

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