Returned Sky Q Equiment by Sky still chasing me

[BTH]

I returned sky equipment back to Sky after cancelling my contract with them but they are still chasing me for Sky Q box. I returned both Sky Q Mini and Sky Q 1TB including remote controls and HDMI cable back to Sky in their provided box. I don't understand how come they received Sky Q Mini but not Sky Q 1TB 😞

Now I received a text from them saying they have applied charge to my account.

Has anyone experience this issue before? and how to get it fixed?

[caesarome]

@BTH 

Do you have the proof of posting from when you returned the equipment ?

[BTH]

Yes, I have tracking details

https://www.royalmail.com/track-your-item#/tracking-results/ZF406233154GB

[caesarome]

Although it is to late now if you have to return any equipment ever again to any company it is always worth taking a photo to show the equipment in the box as it helps should issues like this arise.

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[BTH]

Thanks @caesarome my issue was resolved.