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This discussion topic has been answered Discussion topic: Return

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This message was authored by: Stevechest

Return

I have received the box to return sky Q but have no return details 


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This message was authored by: MarkGoldsmith Answer

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

The return label should be in the little package they sent.

 

If its not you can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164


Full details on the returns process can be found here:

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: MarkGoldsmith Answer

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

The return label should be in the little package they sent.

 

If its not you can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164


Full details on the returns process can be found here:

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Exiled-in-HH

Re: Return

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