28 Dec 2023 12:11 PM
I have received the box to return sky Q but have no return details
28 Dec 2023 12:25 PM
Posted by a Superuser, not a Sky employee. Find out moreThe return label should be in the little package they sent.
If its not you can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164
Full details on the returns process can be found here:
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
28 Dec 2023 12:25 PM
Posted by a Superuser, not a Sky employee. Find out moreThe return label should be in the little package they sent.
If its not you can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164
Full details on the returns process can be found here:
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
28 Dec 2023 12:25 PM
No problem. Browse or search to find help, or start a new discussion on Community.
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