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Discussion topic: Have to disconnect sky q box to watch recordings and catch up

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This message was authored by Diamond+member This message was authored by: Diamond+member

Have to disconnect sky q box to watch recordings and catch up

I have to unplug my sky q box to watch recordings, catch up tv. Sometimes recordings have failed

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This message was authored by oldfella This message was authored by: oldfella

Re: Have to disconnect sky q box to watch recordings and catch up

Posted by a Superuser, not a Sky employee. Find out more

@Diamond+member wrote:

I have to unplug my sky q box to watch recordings, catch up tv. Sometimes recordings have failed


Hi @Diamond+member 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Diamond+member
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This message was authored by Diamond+member This message was authored by: Diamond+member

Re: Have to disconnect sky q box to watch recordings and catch up

Thank you I will try it 

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