Return

[cara2705]

I've got two Sky Q boxes to be returned but they have only send me one box. Does anyone know if I can but both boxes in the same returns box?

thanks 

[Daniel0210]

@cara2705 

I presume that is one Sky Q box and 1 mini box?

If you’ve successfully cancelled, Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.