0

Discussion topic: Programme cannot be recorded

Reply
Avatar for Daisy+Pill
Level 1 icon
What's this?
This message was authored by: Daisy+Pill

Message posted on ‎19 Apr 2026 10:55 AM

Programme cannot be recorded

Why am I getting this notice? Why can't I record some programmes?

Report post
Post 1 of 7
376 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Apr 2026 11:04 AM

Re: Programme cannot be recorded

Posted by a Superuser, not a Sky employee. Find out more

@Daisy+Pill 

This happens occasionally. Leave it a few days to see if it changes if it's for next week sometime. Alternatively email the Viewer Relations Team at viewerR@sky.uk

 

They can liaise with the channel concerned if it's not a Sky owned channel.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 2 of 7
370 Views
Reply
Avatar for Me134
Level 7 icon
What's this?
This message was authored by: Me134

Message posted on ‎19 Apr 2026 11:40 AM

Re: Programme cannot be recorded

@Daisy+Pill wrote:

Why am I getting this notice? Why can't I record some programmes?

We get this once in a bluemoon, turning off or unplugging the box for at least 30 seconds and waiting for it to reboot has always (so far) solved the issue.

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
Report post
Post 3 of 7
352 Views
0 Likes
Reply
Avatar for Daisy+Pill
Level 1 icon
What's this?
Topic Author
This message was authored by: Daisy+Pill

Message posted on ‎19 Apr 2026 01:02 PM

Re: Programme cannot be recorded

Thank you. I've now found the reason and sorted it.

Report post
Post 4 of 7
334 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Apr 2026 01:03 PM

Re: Programme cannot be recorded

Posted by a Superuser, not a Sky employee. Find out more
@Daisy+Pill wrote:

I've now found the reason and sorted it.

@Daisy+Pill 

Can you share as it might help others in the future. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 5 of 7
332 Views
0 Likes
Reply
Avatar for Daisy+Pill
Level 1 icon
What's this?
Topic Author
This message was authored by: Daisy+Pill

Message posted on ‎19 Apr 2026 01:08 PM

Can’t delete recordings, can’t rewind, I hate my new sky box!

Since I've had this new box (which I didn't need) I can't delete recordings, I can't add or remove series links, I can't rewind live programs - I hate this box!

Report post
Post 6 of 7
329 Views
0 Likes
Reply
Avatar for Me134
Level 7 icon
What's this?
This message was authored by: Me134

Message posted on ‎19 Apr 2026 03:07 PM

Re: Can’t delete recordings, can’t rewind, I hate my new sky box!

@Daisy+Pill wrote:

Since I've had this new box (which I didn't need) I can't delete recordings, I can't add or remove series links, I can't rewind live programs - I hate this box!

Can you record shows now then? How did you resolve that particular problem?

 

Have you put the box into standby and then turned off or unplugged the box for at least 30 seconds?

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
Report post
Post 7 of 7
300 Views
0 Likes
Reply
Reply