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Discussion topic: Return sky Q box

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This message was authored by TammyLou17 This message was authored by: TammyLou17

Return sky Q box

We have got a streaming box now so don't need the sky Q box, could we have a return box so we can send it back to you. 

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This message was authored by GD1 This message was authored by: GD1

Re: Return sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@TammyLou17  Returns packaging is normally sent after the 31 day cool off expires.

 

Also you should be aware you're not contacting Sky via the forum, nothing would be sent in response to a forum post, no one would know who you are or where to send the packaging.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@TammyLou17 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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