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Discussion topic: Return item. Due to covid.

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This message was authored by Junekathleen This message was authored by: Junekathleen

Return item. Due to covid.

I have covid and very ill so cannot get to post-office or any where so you will have to wait for return

Regards June 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return item. Due to covid.

Posted by a Superuser, not a Sky employee. Find out more

@Junekathleen 

You are just telling other customers here. If you can't arrange for a family member, friend or neighbour to return it for you, you are likely to incur charges but keep the proof of posting when you return it and you should be reimbursed in due course. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Return item. Due to covid.


@Junekathleen wrote:

I have covid and very ill so cannot get to post-office or any where so you will have to wait for return

Regards June 


Royal Mail will collect parcels for free from your home address. 

Once you are feeling better you can arrange this easily on the Royal Mail website, then you don't ever have to go to the post office. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return item. Due to covid.

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert 

Good point, I'd forgotten that. Still insist on some sort of receipt though @Junekathleen 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Return item. Due to covid.

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@SlenderRobert 

Good point, I'd forgotten that. Still insist on some sort of receipt though @Junekathleen 


@Junekathleen you might not get a receipt if it's collected, so keep a note of the tracking number too so that you can follow its progress. Easiest just to take a photo of the returns label with your mobile.

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Return item. Due to covid.

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

@Daniel0210 wrote:

@SlenderRobert 

Good point, I'd forgotten that. Still insist on some sort of receipt though @Junekathleen 


@Junekathleen you might not get a receipt if it's collected, so keep a note of the tracking number too so that you can follow its progress. Easiest just to take a photo of the returns label with your mobile.


Even beeing informed that the item has been delivered by the Post Office is no guarantee that Sky won't accuse you of not returning it! So, even if you get a confirmation of delivery from the Post Office app, keep all the records as proof.

I am just another Sky customer!
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