@Catriona3 wrote:
Contacted sky about price increase told them to cancel package. Advised that they will send out box to return equipment. I was contacted again a few days later a managed to renegotiate package at a reduced cost. Told there was no need to do anything else. Received box in post the following week and now receiving texts stating that failure to return equipment will result in me being charged! Can anyone help please? Also my bill was charged at the inflated cost not the price we agreed when renegotiated!
@Catriona3 I have escalated this to sky who will be able to help with the return equipment messages
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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
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