Replacement handset

[Tracy1000]

Hi I've applied for a replacement remote. 
ours started sticking and the back /batteries were getting very hot. So deemed this was unsafe to use 

[Daniel0210]

@Tracy1000 

Have you a question? If you've completed the form to obtain a replacement you'll just have to wait for it to arrive. You could always purchase one from a larger supermarket and then you'll always have a spare. 

[FinnF]

My handset is having the same problems, not working, how do i request a replacement handset?

[SAMIAO]

There is no connection when I switch on my telly 

[Daniel0210]

@FinnF 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.