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Discussion topic: Replacement Sky q box

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Avatar for Willow
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This message was authored by: Willow

Message posted on ‎05 Feb 2025 03:21 AM

Replacement Sky q box

Sky are replacing my main Sky q box DPD are delivering it and it says to have my old box ready for pick up ( exchange) do I need to wrap this up or do they just take the box

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎05 Feb 2025 05:24 AM

Re: Replacement Sky q box

Posted by a Superuser, not a Sky employee. Find out more

@Willow 

The DPD driver will place the faulty box and lead in the packaging the new one arrives in. Don't forget to remove the viewing card from the faulty device. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎05 Feb 2025 07:53 AM

Re: Replacement Sky q box

Posted by a Superuser, not a Sky employee. Find out more

And make sure you swap the power supply too in case it's the other type (internal vs extrrnal)

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